Announcement: Video PDF E-Books Are Now Fixed

GIF animation showing video knitting ebook pageTo all of our wonderful students –

A little while ago, the videos stopped working in the KnitFreedom Video PDFs.  But now we’ve been able to identify the problem and fix it so that the videos in the PDF files are now working better than ever!

If you purchased your classes before September 20th, 2013, please go to the online version of the class (you’ll find the link in your emailed receipt and also on the first page of the old PDF e-book).  Once you go to the online class, you will see a link to download the new PDF file right near the top of the page.

For now you will still need to use the online version of the class for your iPad/iPod, iPhone, and other mobile devices.

Thank you so much for your patience and understanding.

Sincerely,
Erica Beach (Customer Service) and Liat Gat (KnitFreedom Founder)

About Erica Beach - Customer Happiness

I have been working with KnitFreedom for over two years now and absolutely love working with Liat and all of our students. As the Operations Manager, it is my goal to make every experience with KnitFreedom a great one.
This entry was posted in Announcements. Bookmark the permalink.

9 Responses to Announcement: Video PDF E-Books Are Now Fixed

  1. Betty White says:

    I went to the online class, but did not have a link to download the new pdf. However, the online version is still not showing all the videos. I have followed all your previous instructions but have not solved the problems.

  2. Lorrie says:

    I updated my classes and went to my magic loop class put in the password then saved to screen but couldn’t access the videos.

  3. Paige Scott says:

    Hello,

    yesterday I bought my first course (knitting faster). I went to the area and downloaded the videos to my device (an android tablet). The PDF does not see the videos. Can you tell me where it is looking for them so that I can move them to the correct folder/subfolder? I just bought knitting superstar. Again, would like to have the videos of that one too. I work on a boat. Lots of hours to knit, no wi-fi.

    thanks!

  4. Rosalba says:

    I bought the (knitting faster) course on 11/13/2013, but i dont have the link to access the videos can you please help me with this Thank you.

    • Liat Gat says:

      Hi Rosalba,

      Sure! If you search your email for KnitFreedom you may find the link in there. Recently our emails have been getting stuck behind the Updates tab in Gmail. I will also email you with a new link. But be careful – my email to you may also appear in the Updates tab, so please look there.

  5. Gina Morgante says:

    Hi! Please help….I’ve purchased and paid for Become a Knitting Superstar, have followed all directions and still can’t access the info. Your website keeps rejecting my e-mail address, although I’ve had no problem receiving info. on you ads and specials.

    Thanks in advance.

    Gina Morgante

Leave a Reply

Your email address will not be published. Required fields are marked *

You may use these HTML tags and attributes: <a href="" title="" rel=""> <abbr title=""> <acronym title=""> <b> <blockquote cite=""> <cite> <code> <del datetime=""> <em> <i> <q cite=""> <strike> <strong>